FAQ: Order Queries
Where is my order?
Your order should arrive within the time frame of your chosen delivery method, which you can double check in your order confirmation email.
Most prints will be delivered within one week (this excludes weekends and public holidays).
If the delivery time frame has passed and you’ve still not received your items, please get in touch with our team with your order details. Please make sure to send us your order number so we can investigate your order status for you.
Can I cancel my order?
What can I do if my orderis going to the wrong adress?
What countries do you deliver to?
We are pleased to offer worldwide shipping! No matter where you are located, you can enjoy our poster. Simply enter your shipping address during the checkout process and we will handle the rest.
If you have any specific questions about shipping to your country or if there are any restrictions, please feel free to contact our customer support team for detailed information.
Where is my order confirmation?
After placing your order, you will receive an email confirmation at the email address provided during checkout. If you do not see this email, please check your spam or junk folders.
If you continue to experience issues, do not hesitate to contact our customer support for assistance!
What should I do if my order is missing?
Should you have not received your order within the delivery time frame, please contact us!
Please make sure to check on any information given to you by the shipping company, if there is any sort of delay, first.
What do I do if I've received the wrong item?
If you think you have received the wrong item, please get in touch with us.
Make sure to include your order number when getting in touch with us to make sure we can fix your problem as quick as possible.
There's an item missing frommy order, what should I do?
Should there be an item missing from your order, please get in touch with us!
Make sure to include your order number when getting in touch with us to make sure we can fix your problem as quick as possible.
Will I receive a tracking number for my order?
Yes, a tracking number is provided for all orders to ensure you can follow your print's journey.